The Chassis Invoice screen displays all invoice history for your company; invoices are categorized by status of Outstanding, Disputed, Paid or All. Here you can view the chassis usage billing details, submit a dispute request, and make payments.
You can access the Chassis Check menu from the Main Menu ; then select Chassis Check to expand the menu options.
Chassis Billing and Invoices
Once the pool has run their billing cycle, you will be invoiced for chassis usage charges during that time period. Your chassis invoices can be managed via the Chassis Invoice screen; here you can view, submit a dispute, and pay your company's invoices.
The Chassis Invoice screen will default to the 'Outstanding' tab which displays any invoices which have not yet been paid. If the invoice remains unpaid past the invoice due date, the invoice records will display in red to indicate past due (Note: late fees are applied to past due invoices at the discretion of the chassis pool).
To view the invoice details, select the 'expand' icon to the left of the invoice number. The expanded view will display all chassis moves which have been billed against a specific invoice.
You can further expand each individual move pair within an invoice to view the details of that transaction.
If you disagree with any of the billed charges, you may initiate a dispute request against that specific line item; this is accomplished by selecting the 'Dispute this Transaction' link to initiate a dispute request to the chassis pool.
Dispute a chassis invoice
If you disagree with charges billed to your company, you may submit an invoice dispute request to the chassis pool; they will review the details provided and the IEP will either accept or reject your dispute request.
Note: only invoices which are outstanding may be disputed. Any invoices which have already been paid can no longer be disputed via eModal; to dispute a paid invoice, you will need to contact the chassis pool directly for further action.
To begin the dispute process, select the 'Dispute this Transaction' link on the invoice line item.
Note: you cannot dispute an invoice as a whole; each individual line item must be disputed separately as each record is a unique transaction.
You will need to fill in the required details and select the 'Dispute' button to submit the request for the chassis pool to review; detailed explanations and proper documentation will help aid in dispute resolution time. Once a dispute has been submitted, the invoice will then appear under the 'Disputed' tab of the Chassis Invoice screen until settled.
You may proceed to make payment against any portion of the invoice which is not in dispute. Any charges not paid may incur a late fee at the discretion of the chassis pool; portions of the invoice which are disputed will not yet be eligible for payment until the IEP has settled the disputed line item(s).
Please note that eModal hosts the registration and billing for the chassis pool; however, we do not have the authority to make adjustments on invoices or handle disputes. All chassis invoice dispute requests must be submitted via eModal.com; if you have further questions or are requesting a status update for your dispute, please contact the chassis pool (IEP) directly for additional information.
Once the chassis pool team has reviewed your dispute request, they will add comments to the applicable line item of the invoice and/or settle as appropriate. Please check your account for any updates to the dispute status.
Note: the invoice may appear under a different tab (i.e. 'Outstanding') depending on the outcome from the pool's review of your request.
Pay a chassis invoice
To make a payment against your chassis invoice(s), select the record(s) to be paid and click the 'Pay Invoices' button.
You will then be prompted to proceed with using an existing payment method, change the payment type, or you may add a new payment source to complete the transaction.
Selecting the 'Change Payment Type' button will allow you to select an alternate payment method which is already available to you within your account.
Note: you will not be able to add any new payment sources from this screen; you may only select from the existing options.
To add a NEW payment source, you will need to add the new payment details via the Payment Source Management screen; this is accessed by following the 'To Add/Remove payment sources, click HERE.' link.
Doing so will re-direct you to the Payment Source Management screen, where you can add new payment methods and grant access to this payment source for other users within your account as appropriate.
Once you have selected the preferred method of payment, you may proceed to select the 'Make Payment' button to complete the transaction and submit payment.
Please wait to ensure your payment has been submitted successfully. Upon completion of the transaction, you will be provided with the receipt details. Please save or print a copy for your records.
If you need to reference your paid invoices in the future, all paid invoices will display on the 'paid' tab of the Chassis Invoice screen.