Q: What is SSO?
A: Single Sign-On (SSO) in eModal will allow users to have a single login for all existing eModal.com applications and modules, chassis.com, and any unique, port-specific eModal-powered systems you have access to today, along with any future eModal.com or custom eModal applications you may be authorized to access in the future.
For users who collaborate or work with multiple companies in eModal and currently use a different login for each company, you’ll be able to consolidate your separate eModal accounts into a single account under the new single sign-on system. This will allow you to access all the information and tools you need for all the companies you work with, all in one place.
REGISTRATION & ACCOUNT VERIFICATION
Q: I registered a new company but did not receive the verification email.
A: Please check your junk/spam folder. If you do not see the emails in your junk/spam folder, please contact your IT department to verify your company has not blocked emails coming from email@example.com.
Q: I am receiving the error “Someone already has registered with the same email address. Try another?” when verifying my account. What do I do?
A: The new SSO security model will only allow an email address to be verified once. If you have already verified your email against a different username, you can login to that account and affiliate yourself to other company accounts.
Q: I am receiving the error “This email address is already in use” but I did not verify my account.
A: Please confirm that no one within your company has used the same email address to verify their username credentials. If they have already used that email address to verify their username credentials, you will need to verify your username with a different email address.
Q: What does it mean to be affiliated to multiple companies?
A: For users who collaborate or work with multiple companies in eModal, you can now use a single user name to access multiple company accounts. Once logged in to your account, you may request affiliation to other companies in your User Profile. The admin of each company will then need to approve your request. Once the request has been approved, you will have access to that company account.
Q: How do I affiliate myself to another company?
A: Once logged into eModal, navigate to Administration > User Profile. Scroll down to "My Affiliations" and click the red “Add” button. You may then search by company name. Once you add all the companies that you would like to be affiliated to, click Submit. An affiliation request will be sent to the Admin of those companies for approval. Once you are approved you will receive an email notification. Click here to watch a brief tutorial video on how to request Affiliations.
Q: How do I switch between the various companies I’m affiliated to?
A: To easily switch from one affiliated company to another while using eModal, click the Gear icon in the upper right corner, then click “My Primary Company” and select the company you’d like to access.
Q: I requested to be affiliated to a company, but I do not have access to that company account.
A: The Admin of the company will first need to approve you for access. You may go to your User Profile and look under “My Affiliations” to see the status of your request. You may resubmit a request by clicking on the resubmit button.
Q: I am the Administrator for my company; how do I approve or deny affiliation requests?
A: Under Administration on the menu, go to User Management. Any users with the status of “Pending” will either need to be approved or rejected. To review the affiliation request, click on the pencil icon. You may then write a comment to the user and either approve or reject them.
Q: How do I create Security Groups?
A: Go to the menu and under Administration, click on Security Groups. You will then be able to create one or more security groups by clicking “Add.” Enter a name for your new security group and select the eModal screens you would like users within that security group to have access to.
Q: How do I add users to a Security Group?
A: There are two ways to do this:
- To add one or more users to a Security Group at once, go to Administration > Security Groups. Using the “Select Security Group” drop-down, select the Security Group you want to add users to. Click “Add Users” and select the user(s) you wish to add.
- To add an individual user to one or more Security Groups, go to Administration > User Management. Click the pencil icon to the right of the user’s name. Under “Security Rights,” click the Security Groups you wish to add the user to.
Q: What is a default page and how do I select one?
A: You can now select which page you would like to see first whenever you login to eModal. To select your default page, go to your User Profile and select the pencil icon next to “Default Page.” You may then select which screen you would like as your default page and click Save.