eModal Chassis Check allows you to register for chassis pool usage with participating Intermodal Equipment Providers (IEPs), view your company's move pair history with each of the IEPs, and manage your chassis invoices.
You can access the Chassis Check menu from the Main Menu ; then select Chassis Check to expand the menu options.
Select the Chassis Pool Registration option to begin the process in getting approved for chassis pool usage.
The Chassis Pool Registration screen will display all chassis pools which participate with eModal Chassis Check. You will see your status for each participating pool reflected on this screen.
If your status is 'Not Applied' and you would like to register for a chassis pool, click on the Apply button for the pool you wish to participate with. You will then be promoted to complete the chassis pool registration process; this will then be submitted for review and approval if eligible.
If you have previously registered for one of the participating pools, your status will either be 'Approved' (in which case no further action is required) or your status may be 'Denied'.
If your status shows as Denied, you will need to review the specific requirements for that chassis pool and provide any missing documentation (Note: requirements for chassis pool usage will vary by IEP; please be sure to review the agreement terms provided by each pool provider to ensure that all requirements are satisfied).
Apply for a chassis pool
If you have selected the 'Apply' button to begin the chassis pool registration process, you will first be prompted to select or add a billing address; this information will be used for chassis pool billing purposes.
Once your billing information has been submitted, your chassis pool registration status will change to 'Pending'. This means the registration process has been initiated, but not all requirements have been met to be eligible for approval for chassis pool usage.
Next, you will select the Pool Agreement link to download the Interchange Agreement for that IEP. You will need to fill out all applicable information (outlined within the Interchange Agreement) and submit for review.
If all requirements have been met, you will then be eligible for chassis pool usage and your registration status can then be updated to 'Approved'.
If all requirements have not been met, you will need to review the specific requirements for that chassis pool and provide any missing documentation (Note: requirements for chassis pool usage will vary by IEP; please be sure to review the agreement terms provided by each pool provider to ensure that all requirements are satisfied).
View your chassis moves
If you have been approved for chassis pool usage and have begun utilizing the pool equipment, you can view your move history via the Chassis Move Pair screen. This is accessed via the Chassis Check section from the Main Menu.
The Chassis Move Pair screen allows you to search for chassis moves made by your company using various advanced search criteria.
Note: this screen will only display moves for your company's SCAC; however, you can search for your moves across various chassis pools you may have agreements with.
Select the download icon to export your moves to view the data outside of eModal.com
Chassis Billing and Invoices
Once the pool has run their billing cycle, you will be invoiced for chassis usage charges during that time period. Your chassis invoices can be managed via the Chassis Invoice screen; here you can view, submit a dispute, and pay your company's invoices.
The Chassis Invoice screen will default to the 'Outstanding' tab which displays any invoices which have not yet been paid. If the invoice remains unpaid past the invoice due date, the invoice records will display in red to indicate past due (Note: late fees are applied to past due invoices at the discretion of the chassis pool).
To view the invoice details, select the 'expand' icon to the left of the invoice number. The expanded view will display all chassis moves which have been billed against a specific invoice.
You can further expand each individual move pair within an invoice to view the details of that transaction.
If you disagree with any of the billed charges, you may initiate a dispute request against that specific line item; this is accomplished by selecting the 'Dispute this Transaction' link to initiate a dispute request to the chassis pool.
Dispute a chassis invoice
If you disagree with charges billed to your company, you may submit an invoice dispute request to the chassis pool; they will review the details provided and the IEP will either accept or reject your dispute request.
To begin the dispute process, select the 'Dispute this Transaction' link on the invoice line item.
Note: you cannot dispute an invoice as a whole; each individual line item must be disputed separately as each record is a unique transaction.
You will need to fill in the required details and select the 'Dispute' button to submit the request for the chassis pool to review; detailed explanations and proper documentation will help aid in dispute resolution time. Once a dispute has been submitted, the invoice will then appear under the 'Disputed' tab of the Chassis Invoice screen until settled.
You may proceed to make payment against any portion of the invoice which is not in dispute. Any charges not paid may incur a late fee at the discretion of the chassis pool; portions of the invoice which are disputed will not yet be eligible for payment until the IEP has settled the disputed line item(s).
Please note that eModal hosts the registration and billing for the chassis pool; however, we do not have the authority to make adjustments on invoices or handle disputes. All chassis invoice dispute requests must be submitted via eModal.com; if you have further questions or are requesting a status update for your dispute, please contact the chassis pool (IEP) directly for additional information.
Once the chassis pool team has reviewed your dispute request, they will add comments to the applicable line item of the invoice and/or settle as appropriate. Please check your account for any updates to the dispute status.
Note: the invoice may appear under a different tab (i.e. 'Outstanding') depending on the outcome from the pool's review of your request.
Pay a chassis invoice
To make a payment against your chassis invoice(s), select the record(s) to be paid and click the 'Pay Invoices' button.
You will then be prompted to proceed with using an existing payment method, change the payment type, or you may add a new payment source to complete the transaction.
Selecting the 'Change Payment Type' button will allow you to select an alternate payment method which is already available to you within your account.
Note: you will not be able to add any new payment sources from this screen; you may only select from the existing options.
To add a NEW payment source, you will need to add the new payment details via the Payment Source Management screen; this is accessed by following the 'To Add/Remove payment sources, click HERE.' link.
Doing so will re-direct you to the Payment Source Management screen, where you can add new payment methods and grant access to this payment source for other users within your account as appropriate.
Once you have selected the preferred method of payment, you may proceed to select the 'Make Payment' button to complete the transaction and submit payment.
Please wait to ensure your payment has been submitted successfully. Upon completion of the transaction, you will be provided with the receipt details. Please save or print a copy for your records.
If you need to reference your paid invoices in the future, all paid invoices will display on the 'paid' tab of the Chassis Invoice screen.